Refund Policy
**Return & Refund Policy – Zovira Jewels**
**Effective Date:** 10-11-2025
At **Zovira Jewels**, we strive to provide you with premium-quality jewelry and a delightful shopping experience. If for any reason you are not satisfied with your purchase, our Return & Refund Policy outlines how we can assist you.
**1. Eligibility for Returns**
We accept returns under the following conditions:
* The item must be **unused**, **unworn**, and in **original condition**.
* All original packaging, certificates, tags, and accessories must be included.
* The return request must be initiated within **3 days** from the date of delivery (typically 7–14 days).
*Items not eligible for returns:*
* Customized, engraved, or personalized jewelry
* Earrings (for hygiene reasons)
* Items purchased during sale/clearance
* Gift card
* Final-sale items
**2. Return Process**
To request a return:
1. Contact us at **[zovirajewels.in@gmail.com]** or **[7999505300]** within the return window.
2. Provide your order number, product details, and reason for return.
3. Our team will review the request and provide return instructions and a return authorization number.
4. Carefully pack the product to avoid damage during transit.
5. Ship the item using the recommended courier service.
*Note: Customers are responsible for return shipping charges unless the item arrived damaged or defective.*
**3. Damaged or Incorrect Items**
If you receive a damaged, defective, or incorrect product:
* Notify us within **48 hours** of delivery.
* Share unboxing video/photo proof for verification mandatory.
* Once approved, we will offer a **replacement** or **refund**, including return shipping costs.
**4. Refund Process**
Once we receive and inspect your return:
* Refunds will be initiated within **5–10 business days**.
* Refunds will be processed via the **original payment method** only.
* Depending on your bank/payment provider, the refund may take additional time to reflect in your account.
*Shipping charges, COD fees, and gift-wrapping charges are non-refundable unless the return is due to our error.*
**5. Exchange Policy**
* Exchanges are allowed within **3 days** of delivery for unused and eligible products.
* If the desired item is not available, you may choose store credit or a refund (as per eligibility).
* Price differences (if any) must be settled during exchange.
**6. Non-Returnable Situations**
Your return may be rejected if:
* The item shows signs of use, wear, or damage not caused by transit.
* Original packaging/certificates are missing.
* The return request is raised after the permitted window.
* The item falls under non-returnable categories (e.g., customized jewelry).
**7. Cancellation Policy**
* Orders can be cancelled within **24 hours** of placing the order, provided they have not been shipped.
* Customized or made-to-order items cannot be cancelled once processing begins.
**8. Contact Us**
For return, refund, or exchange-related questions, please reach out:
**Zovira Jewels**
Email: **zovirajewels.in@gmail.com**
Phone: **+91-7999505300**
Address: **D-46 Anmol Vatika Patan Road Karmeta Jabalpur M.P pin -482002**