Refund Policy

 Return & Refund Policy – Zovira Jewels

Effective Date: 10-11-2025

At Zovira Jewels, we strive to provide you with premium-quality jewelry and a delightful shopping experience. If for any reason you are not satisfied with your purchase, our Return & Refund Policy outlines how we can assist you.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in original condition.
• All original packaging, certificates, tags, and accessories must be included.
• The return request must be initiated within 3 days from the date of delivery (typically 7–14 days).

Items not eligible for returns:

• Customized, engraved, or personalized jewelry
• Earrings (for hygiene reasons)
• Items purchased during sale/clearance
• Gift card
• Final-sale items

2. Return Process

To request a return:

1. Contact us at [zovirajewels.in@gmail.com] or [7999505300] within the return window.
2. Provide your order number, product details, and reason for return.
3. Our team will review the request and provide return instructions and a return authorization number.
4. Carefully pack the product to avoid damage during transit.
5. Ship the item using the recommended courier service.

Note: Customers are responsible for return shipping charges unless the item arrived damaged or defective.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.
• Share unboxing video/photo proof for verification mandatory.
• Once approved, we will offer a replacement or refund, including return shipping costs.

4. Refund Process

Once we receive and inspect your return:

• Refunds will be initiated within 5–10 business days.
• Refunds will be processed via the original payment method only.
• Depending on your bank/payment provider, the refund may take additional time to reflect in your account.

Shipping charges, COD fees, and gift-wrapping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

• Exchanges are allowed within 3 days of delivery for unused and eligible products.
• If the desired item is not available, you may choose store credit or a refund (as per eligibility).
• Price differences (if any) must be settled during exchange.

6. Non-Returnable Situations

Your return may be rejected if:

• The item shows signs of use, wear, or damage not caused by transit.
• Original packaging/certificates are missing.
• The return request is raised after the permitted window.
• The item falls under non-returnable categories (e.g., customized jewelry).

7. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order, provided they have not been shipped.
• Customized or made-to-order items cannot be cancelled once processing begins.

8. Contact Us

For return, refund, or exchange-related questions, please reach out:

Zovira Jewels Email: zovirajewels.in@gmail.com Phone: +91-7999505300 Address: D-46 Anmol Vatika Patan Road Karmeta Jabalpur M.P pin -482002